Overview
We take real pride in what we make.
Every piece is painted by hand in the Seven 9 Signs studio using traditional signwriting & gilding techniques.
If something is not right, we will deal with it properly.
This page explains how returns and refunds work.
Nothing complicated. Nothing hidden.
Returns
You have 30 days from the day your item arrives to request a return.
To be eligible for a return:
- The item must be unused
- The item must be in the same condition you received it
- The item should be returned in its original packaging where possible
- You must provide proof of purchase
Once we receive the item back safely, we will process your refund.
Items That Cannot Be Returned
Some items cannot be returned unless they are faulty or damaged.
These include:
- Custom or personalised items
- Made-to-order pieces
If you are unsure whether your item can be returned, just get in touch and we will clarify.
Faulty, Damaged or Incorrect Items
We stand behind our work.
If your item arrives damaged, faulty or not what you ordered, please contact us as soon as possible so we can put things right.
We may ask for photos to help us understand the issue.
Where an item is confirmed as faulty or incorrect, we will:
- Repair the item where possible
- Replace the item
- Or provide a full refund
In these situations, we will also cover the cost of return postage.
Returning an Item
Before sending anything back, please contact us first so we can guide you through the process.
Returns should be sent to:
Seven 9 Signs Studio, 114 School Road, Birmingham, B14 4JR
Unless the item is faulty or incorrect, you will be responsible for the cost of returning the item.
We recommend using a tracked delivery service, especially for higher value items. This protects both you and us.
Refunds
Once your returned item has been received and checked, we will confirm by email.
If the return is approved, your refund will be issued to your original payment method.
Refunds are usually processed within:
5 to 10 working days
Delivery charges are non-refundable unless the item is faulty, damaged or incorrect.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your card provider or bank
- Allow a little time for processing
If you have done all of this and still have not received your refund, please contact us and we will look into it properly.
Email: seven9signs@gmail.com
Exchanges
We replace items only if they are faulty, damaged or incorrect.
If you need an exchange, contact us first and we will guide you through the process.
One-Off Pieces and Limited Runs
Some of our work is created as one-off pieces or produced in small, limited batches.
Because of this, a direct replacement may not always be possible.
If an item is faulty, damaged or incorrect and we cannot provide the same item again, we will offer a full refund instead.
We will always deal with the situation fairly and do our best to put things right.
Sale Items
Sale items are treated the same as regular priced items.
They can be returned within the 30 day return period unless they are custom, personalised or made to order.
Gifts
If an item was purchased as a gift and shipped directly to you, we can offer:
- An exchange
- Or a refund to the original purchaser
We will handle this respectfully and discreetly.
Need Help?
If you have any questions about returns, refunds or an order, just get in touch.
We will deal with it properly.
Email: seven9signs@gmail.com