Privacy Policy
We believe trust matters just as much as craft.
This page explains what personal data we collect, why we collect it and how we look after it.
Nothing sneaky. Nothing unnecessary.
Who we are
Seven 9 Signs is a hand painted signwriting and gold leaf gilding studio based in Birmingham, working across the UK.
If you ever want to talk to us about privacy or your data, just get in touch using the contact details on our website.
What data we collect
We collect personal data in a few straightforward ways.
When you place an order
When you buy something from the shop, we collect:
• Your name
• Billing address
• Delivery address
• Email address
• Phone number (if provided)
• Order details
This information is needed to process and deliver your order properly.
We do not store your payment details. Payments are handled securely by our payment provider.
When you join our mailing list
When you sign up, we collect:
• Your email address
• Any additional information you choose to share
Website usage
Like most websites, we may collect limited technical data such as:
• IP address
• Browser type
• Pages visited
This is used to keep the site running properly and understand basic usage. Nothing invasive, nothing personal.
Why we collect it
We only collect data for clear, practical reasons.
We use your information to:
• Process and deliver orders
• Contact you about your order if needed
• Send order confirmations and updates
• Respond to enquiries
• Send occasional emails if you have joined our mailing list
We only send emails when we have something worth saying. No spam. No daily noise.
Payments
All payments are handled by secure third party providers.
We do not store or have access to your full payment details.
These providers process your data in line with their own privacy policies and UK data protection laws.
Shipping and order fulfilment
We use your delivery details to send your order.
This may involve sharing your name and address with delivery services such as Royal Mail or other couriers.
They only receive the information needed to deliver your item.
Mailing list and email services
Our mailing list is managed using a third party email provider.
This allows us to store email addresses securely and send emails reliably.
Your data is only used for this purpose. It is never sold, shared or traded.
Cookies
Our website uses essential cookies to make the shop work properly. This includes things like:
• Keeping items in your cart
• Allowing checkout to function
We may also use basic analytics cookies to understand how the site is used and improve it over time.
We do not use cookies for advertising or profiling.
How long we keep your data
We keep your data only for as long as necessary.
Order information is kept for legal, tax and accounting purposes.
Mailing list data is kept until:
• You unsubscribe
• Or you ask us to remove it
Every email includes an unsubscribe link. One click and you are out, no hard feelings.
Your rights over your data
Under UK GDPR, you have the right to:
• Request a copy of the personal data we hold about you
• Ask us to correct your data
• Ask us to delete your data
• Object to how your data is used
If you want to do any of the above, just get in touch. We will deal with it properly and promptly.
Where your data is stored
Your data is stored securely using trusted third party providers.
We take reasonable steps to make sure your information is protected and handled with care.
Changes to this policy
If we ever change how we collect or use data, we will update this page.
No quiet changes. No fine print tricks.